Refund policy
Effective Date: 26-08-2026
Last Updated: 26-08-2026
At Hypepeek, customer satisfaction is our priority. We want you to love your beauty product purchase. If you are not completely satisfied with your order, we offer a return process subject to the terms and conditions outlined below.
1. Return Window
You may request a return within 7 days from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging, certificates, tags, accessories, and documentation (if applicable)
- Not show any signs of wear, damage, alteration, resizing, or modification
Returns requested after the 7-day return period will not be accepted.
We want you to receive your order in good condition. If your product arrives damaged, defective, or with a branding error, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.
Damaged or Defective Products
- You must report damaged or defective products within 7 days of delivery.
- Please provide clear photos or videos showing damage or defects.
- Our team will review the information provided and determine whether the issue qualifies for a replacement or refund.
Damaged Packaging
If the package appears damaged when it is delivered, please take photos of the packaging before opening it. These photos can help us assess and process your claim.
Normal Product Conditions
Minor dust on palettes, small shipping marks, or other minor cosmetic imperfections that can occur during normal handling and transportation are not considered product damage and may not qualify for a replacement or refund.
Resolution for Damaged or Incorrect Products
If, after review, the product is confirmed to be damaged, defective, or affected by a branding error, we may offer a replacement or refund, depending on the circumstances and availability.
Customer Returns
If you choose to send a product back to our warehouse, a $3 return processing fee per returned order will apply. Any return should be arranged according to our instructions to ensure it can be properly received and processed.
Return Shipping Responsibility
Customers are responsible for all return shipping costs.
The customer is responsible for:
- Safely packaging the item
- Selecting a reliable shipping carrier
- Purchasing shipping insurance when appropriate
- Ensuring the package reaches at provided location
Hypepeek is not responsible for items lost, stolen, or damaged during return shipping.
We strongly recommend using a trackable and insured shipping method.
Return Tracking Requirement
After shipping your return, you must provide Hypepeek with the return shipment tracking number.
The tracking information must be submitted so that we can monitor delivery of the returned package.
Returns without valid tracking information may experience delays in processing.
Refund Process
Refunds usually appear in your account within 3–7 business days after they’re issued.
The exact timing can vary depending on:
- Your bank’s processing speed
- The payment method used
- Weekends or holidays
If it hasn’t shown after 7 business days, it’s best to check with your bank for any processing delays.
No Refunds for Failed Deliveries
Orders returned to our warehouse because of an incorrect or incomplete shipping address, failed delivery attempts, refusal of delivery, or other customer-related delivery issues are not eligible for a refund.
Contact Us
Email: support@hypepeek.com
Contact Us: +1 (833) 499-1651
